Busca Fácil

Busca Fácil was a B2B platform developed by Milhas Fácil for travel agencies to search for and issue airline tickets using miles.

I joined the project around 2014 with the challenge of redesigning an existing tool. The work began with the search results experience and evolved into a broader redesign of the product, including search, checkout and a mobile experience.

Travel agents needed to compare different flight options based on airline, departure and arrival times, connections, travel duration, and prices in both miles and Brazilian reais.

The existing system presented this information with limited hierarchy. The challenge was to make search results easier to scan and compare, reducing the effort required to find the best option for each customer.

The product analysis revealed that the flight card was the core component of the experience. It was where complex information needed to be organized to support fast and confident decision-making.

The work focused on information hierarchy, readability, comparison between alternatives, and highlighting the most relevant information for travel agents.

From this core component, the solution expanded to other stages of the journey, including the search experience and checkout.

The redesigned flight card reorganized information to make schedules, travel duration, connections, and prices in miles and Brazilian reais easier to find and compare.

This logic guided the redesign of the rest of the platform, creating a more consistent experience from search through ticket issuance. The product was later adapted for mobile devices as well.